Airport in Asia Utilizing Speech voice Solutions to Serve Travelers

June 4, 2002 - - , the Civil Aviation Authority of Singapore (CAAS) has adopted a multi-lingual conversational speech understanding technology for its Telephone Flight Inquiry Service.

With this voice-enabled flight information hotline, travelers will be able to obtain detailed flight information by speaking into a phone. They can retrieve flight information without going through a long list of touch-tone options.

When looking for necessary flight information, travelers can say the destination or origin to retrieve the flight arrival and departure schedule and information respectively. For example, a caller can simply say “Hong Kong” to obtain the departure information of the flights to Hong Kong, or simply SQ868 if the caller knows the flight number.

Simultaneous & instant response to a great number of callers is crucial in the Transportation & Travel industry.