Airport in Asia Utilizing Speech voice Solutions to Serve Travelers
June 4, 2002 - - , the Civil Aviation Authority of Singapore (CAAS)
has adopted a multi-lingual conversational speech understanding technology
for its Telephone Flight Inquiry Service.
With this voice-enabled flight information hotline, travelers will be able
to obtain detailed flight information by speaking into a phone. They can
retrieve flight information without going through a long list of touch-tone
When looking for necessary flight information, travelers can say the
destination or origin to retrieve the flight arrival and departure schedule
and information respectively. For example, a caller can simply say “Hong
Kong” to obtain the departure information of the flights to Hong Kong, or
simply SQ868 if the caller knows the flight number.
Simultaneous & instant response to a great number of callers is crucial in
the Transportation & Travel industry.